Accessing OWA (Outlook Web App) with your CAC

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Accessing OWA (Outlook Web App) with your CAC through your personal PC can be tricky. Sometimes, it can annoy you as you will probably fail your way to access this website. To deal with such difficulty, there are several preliminary tricks you should do to access OWA without any hassle.

Knowing OWA (Outlook Web App) with Your CAC

OWA is the lighter version of Outlook, a program in which someone can read mails or doing work-related stuffs. However, accessing it with personal computer isn’t easy. If you happen to be an army, there are times you need to access OWA with your CAC. Outlook Web App was once named as Exchange Web Connect, but then the name is changed into the current one.

What can you do in OWA (Outlook Web App) with your CAC? This shouldn’t be a problem if you are already acquainted with Outlook itself. OWA is 100% the same with Outlook in normal performance, but it is set to be lighter – which eases you to access it with a slow-speed internet, or low-end performing PCs.

OWA (Outlook Web App) with your CAC

The Problem with Accessing OWA (Outlook Web App)

As earlier mentioned, to log in to OWA (Outlook Web App) isn’t as easy as imagined. The website itself needs more configurations to be able to access it.

The problem with accessing Outlook Web App military is that almost no civilians are capable to access the military web app due to the safety reasons. That’s why the security for the app itself is extra strong. No PCs with common settings are possible to even visit the website.

When your unset PC tries to access the webmail, you will receive a message on your screen; such as ‘Page cannot be displayed’, or ‘Server Error’. But don’t worry because you can follow these instructions below to open OWA (Outlook Web App).

First of all, you have to ensure that to access OWA (Outlook Web App) with your CAC, you need Internet Explorer since using any other browser will fail you in the process. Then, the troubleshooting process will be as follows:

  • Open your Internet Explorer apps.
  • Navigate your pointer to ‘Tools’ and click it.
  • Choose ‘Internet Options’.
  • Click ‘Content Tab’.
  • Then, click ‘Clear SSL State’ and proceed with agreeing to the clearing process.
  • Once the process is done, then typically you will be prompted to re-launch your browser (always stick with Internet Explorer) before retrying to access the OWA.

If you are still unable to access the Outlook Web App after doing that method, you can try this method as well:

  • Do the same procedures as above, and stop until you choose ‘Internet Options’
  • Then, pick ‘Security Tab’, and continue with clicking ‘Sites’ button.
  • Find a text field, then type in https://*.mail.mil – and press OK to validate
  • Re-launch the browser and see if it succeeds

As the last resort, you can download Cross Cert removal tool and run the tool as an administrator. However, in case you are using government PC – then you can ask the IT staff for help, or to give permission to run the tool as an administrator.

Once you’ve successfully launched the tool, the next thing you should do is to respond by providing your legal name as well as your SSN’s last four digits. Proceed by clicking OK to confirm your action and keep following the whole process to access OWA (Outlook Web App) with your CAC.