Regarded as one of the leading mortgage companies within the industry, this company surely does not hold back in its customer service. It understands that payment is a crucial part of mortgage process.
Freedom mortgage pay by phone, mail, and login account are available to cater customers’ needs.
Making Payment at Freedom Mortgage
Freedom Mortgage pay by phone can be done by contacting automated phone line at 855-690-5900. This system is available 24 hours a day and 7 days a week, ensuring that customers will be able to make their payments at their convenience.
This mortgage company’s representatives will also be able to directly assist customers’ payments through phone. Direct support is available on Monday to Friday from 8 a.m. to 10 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST. Additional fees will be applied for payments by phone.
Charge fee for automated phone line is $10, while payment assistance by company’s representative will come with $15 charge.
In addition to Freedom Mortgage pay by phone, payment can also be done through air mail. Customer can send their bill to the address that was written in their last billing payment.
Customer can also find the payment address information on their login account in “Contact Us” section. There is no charge fee for payment by mail. However, customers who pay by air mail have to shoulder mailing fees themselves.
Perhaps the most convenient method to make monthly payment is by utilizing customer’s login account. This is simpler and less costly than Freedom mortgage pay by phone or by mail.
Visit the company’s website and choose My Freedom Account to register. After successfully creating an account, customer can immediately make their payment.
This login account provides two payment options: customer can make one payment or schedule recurring payments according to their due date. Customer will not get charged for payment through login account.
Several Payment Issues and Solutions
At times there are issues related to making monthly payments. One of these issues is when customers cannot find their billing statements. It could be that they lost their statements or that the billing statements have yet been received by them.
If this happen, they will not know the exact amount to make Freedom Mortgage pay by phone or pay by other methods. To solve this issue, customers can visit their login accounts at the company’s website.
They can obtain their detailed loan information and payment instructions in their login accounts. This is also the solution if customers have not received billing statements.
Other times, because of financial issues, customers cannot make their Freedom Mortgage pay by phone or payment by other methods. To prevent penalties or even foreclosures of their homes, customers who experience such issue must communicate it to the company.
Company’s loan advisors will try to come up with alternative plans to help customers. Customers are required to provide documents of their current financial statements.
This company’s customer care can be reached through toll free phone line at 855-690-5900. This phone line is reachable Monday to Friday from 8 a.m. to 10 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST.
Customers can ask about Freedom Mortgage pay by phone or payment by other platforms. Customer care will also help with login account issues, such as failing to sign into account. Customers can also rely their financial issues that hinder monthly payments to customer care.