Every mortgage company needs a good customer support to help customers with their specific needs. For that, Freedom Mortgage customer service proves once again that there’s still a reliable mortgage company around.
Obviously clients will have questions regarding the company that they are about to depend on, that’s why customer service departments exist. Other than that, the department usually serves their purpose by lending help with the most efficient solutions or alternatives.
There’s always a customer support division in every established businesses or companies. With the help of this division, clients are ensured with facing their issues. Be mindful that calling them is allowed only for serious inquiries related Freedom Mortgage services.
How do We Reach Freedom Mortgage Customer Service?
Companies generally provide clients with a phone number, e-mail, fax, or mailing address. For Freedom Mortgage customer service alone, all means are possible. Freedom Mortgage customer service representatives can be reached through the number: 855-690-5900.
The line is available every Monday to Friday at 8:00AM-10:00PM, and on Saturdays at 9:00AM-6:00PM Eastern Standard Time. Clients are only allowed to call on those working hours otherwise will not be served.
The phone number above is open for questions regarding a customer’s current mortgage plan. But, since it’s not toll-free, be wise when using your time to dial them.
Aside from that, Freedom Mortgage customer service also has another line to contact. If a customer happens to have a question regarding mortgage application or seeking for home loan, a Loan Advisors number is available.
Loan Advisors’ phone number is at 877-684-4210, available every Monday to Thursday at 9:00AM-10:00PM. As for Fridays, they are available only for 12 hours which is at 9:00AM-9:00PM. Last but not least, on Saturdays they are reachable for 9 hours, at 9:00AM-6:00PM Eastern Standard Time.
Other than those numbers to contact for Freedom Mortgage customer service, Freedom Mortgage Corporation made their number available too. The Corporation’s phone number is 800-220-3333, but as when is it available to reach, they did not provide details.
For needs of notice of error or request for information, it’s reachable through mailing address:
- Freedom Mortgage
P.O. Box 50428
Indianapolis, IN 46250-0401
Other Alternatives to Send Complaints to Freedom Mortgage Customer Service
For those who have residential mortgage loans specifically on real estates located in Texas, they will need to relay their complaints through a specified manner. In Freedom Mortgage customer service, complaints referred to mortgage servicing for those in Texas have to be sent to:
- The Department of Savings and Mortgage Lending
2601 Northlamar, Suite 201
Austin, TX 78705
And an alternate Freedom Mortgage customer service number for those who resides in Texas is at 877-276-5550. The consumer hotline is made toll-free so there’s no need to worry about call charges.
As for wholesale division, three numbers are available to contact. The toll-free hotline is at 800-388-1537, while for phone is at 317-537-3005, and lastly 317-537-4289 for fax. Address for their corporate office is as stated:
- 10500 Kincaid Drive
Fishers, IN 46037
You can also browse questions online instead of contacting Freedom Mortgage customer service. Customer support page always provide clients with a Frequently Asked Questions (FAQ) section.