The “Error [OR-DVASA2-02]. Your account isn’t eligible for mobile payment service. Call your mobile operator” can be annoying. However, it is not big problem and there are some methods to solve it.
In buying the app, it is possible for you to find the problem of Error [OR-DVASA2-02]. Your account isn’t eligible for mobile payment service. Call your mobile operator. This error will appear when you get no permission to access direct carrier billing. This is the type of payment method available in Google Play.
In using the direct carrier billing, you will not pay by using credit card or bank account. Instead, the payment will be deducted from your registered number. That’s why you are suggested to call the mobile operator when the problem appears because sometimes it has something to do with the regulation of mobile operator. Of course, this is not big problem to get your concern. In this case, fortunately you can have some options of methods to solve the Error [OR-DVASA2-02].
Use Other Payment Method
As the first solution of Error [OR-DVASA2-02]. Your account isn’t eligible for mobile payment service. Call your mobile operator, you can easily replace the payment method. You will find the setting your Google Play. Currently, Google has provided many options of payment, so DCB is not the only option to have. This is very easy to do. However, when you still want to use the DCB payment, you should pay attention to these methods.
Remove and Re-add the DCB
Since the problem of Error [OR-DVASA2-02] is related to your DCB, then it is possible to delete the registered DCB in your Google Play and re-add again after you have successfully removed it. Regarding the processes, you can follow these details.
1. Sign in and remove the DCB
You need to access the link of payments.google.com. After the link is ready, you can sign in into your Google account and check the DCB payment in this page. Once you access it, you can easily find your phone number and remove it from the list.
2. Re-add the phone number
In order to re-add your phone number for DCB payment, you do not need to open the link above. You only need to find the app that you want to purchase. After that, you will get the option of payment. In this case, you choose to enable carrier billing.
After you make the choice, you only need to check the DCB. It should be registered based on your phone number. Once it is done, you can save and complete the payment. Google will save this for the future payment access.
Once the processes are successful, you will not find notification of Error [OR-DVASA2-02]. Your account isn’t eligible for mobile payment service. Call your mobile operator. The error is solved. However, when the Error [OR-DVASA2-02] still exists, you can try the next method.
Clear the Data and Cache in Google Play
Commonly, when error occurs in certain apps, it is related to the corrupted data or caches. This can be solved by clearing these data. Related to the Error [OR-DVASA2-02], the same method may also be tried. Regarding the steps, you can follow these points.
- Just force close the app of the Google Play Store. You can access the Setting and menu of Apps. In there, you can find the app and stop it.
- Then, you will also find access to clear the data and cache. You can simply choose the task and choose ok. This will remove all saved data and cached.
Remove and Re-Add Google Account
When these two methods still do not work, the last chance is to remove Google account. It can be done easily from Setting. In submenu of Account, you can choose the current account and remove it. After it is removed successfully, you can re-add the account.
These methods are usually enough to solve the Error [OR-DVASA2-02]. However, when you still get the notification of this error, it is better to stop using DCB and other methods of payment. Probably, there is problem with the phone number and its provider, so it cannot process the payment and trigger the Error [OR-DVASA2-02]. Your account isn’t eligible for mobile payment service. Call your mobile operator.